Every tenant wants to feel valued and heard – Every landlord wants to have easy and happy tenants.
The solution is easy – treat your tenants with the attitude that the customer is always right (even if they aren’t). Giving a little gets the landlord a long way. Maintaining a good relationship with a tenant is what keeps them happy and at bay. The best way to do this is to always be in constant communication. When issues arise it is extremely important your tenant is being heard and things are resolved asap. Even if it takes longer than expected, all the tenants want to know that they aren’t forgotten about and that they are treated fairly. At MerGo Property Management we have systems in place to make sure our tenant’s maintenance requests and needs are heard and addressed within an hour. Be sure to develop your own system to make sure your tenants are being heard.
If you can maintain consistent and friendly communication you are already ahead of the game. BUT if serious issues arise and you lose control of a situation, offering rent compensation can be beneficial to avoid a larger lawsuit. This is a last resort effort and should only be considered when a tenant has a legitimate claim. The eviction process in Massachusets is extremely difficult, expensive and often uncertain for the landlord. Keep your tenants happy and provide great customer service to avoid losing control of a situation.
Bottom line – maintain good communication and report with your tenants. This will not only make your life easier but when issues arise, your tenant will be more likely to work through the problem instead of taking rash measures.
If you have further questions please request more info, we are always happy to talk about your property and how we can help you be a successful landlord.